At Eddie Expedition, we strive to provide high-quality outdoor and travel products. Please review our Return and Refund Policy carefully before making a purchase.
1. Return Policy
We accept returns only for defective or damaged items upon delivery. Returns for any other reason (e.g., change of mind, wrong size, or personal preference) are not accepted.
Eligibility for Returns:
To qualify for a return, the following conditions must be met:
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The item must be defective or damaged upon delivery.
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You must report the issue within 48 hours of receiving the product.
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The item must be unused, in its original packaging, and include all accessories.
How to Request a Return:
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Email us at [email protected] within 48 hours of delivery.
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Include your order number, photos/videos of the defect or damage, and a brief description of the issue.
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Our team will review your request and respond within 2-3 business days with further instructions.
2. Refund Policy
Refunds are issued only if a replacement is not available for defective or damaged products.
Refund Process:
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Once your return is approved, we will arrange for the product to be picked up.
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After inspection, if the return is validated, a refund will be processed within 7-10 business days.
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Refunds are issued via cash.
Non-Refundable Items:
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Items returned without prior approval.
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Products that are damaged due to misuse or improper handling.
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Any product reported after the 48-hour return window.
3. Contact Us
For any return or refund-related queries, please reach out to us at:
Email: [email protected]
